Companies for too long have gotten a free pass that all is fair in capitalism. Thank goodness! While that all pans out, we’ve got to do our part. God is good and this whole mess is part of a lovely divine plan. I don’t care whether it’s AI or human, but it needs to be able to quickly solve customer problems 24/7. Keep an eye on this.īTW I believe omnipresence also means world class customer service. When the privacy issues can be worked out, these will become a major part of our lives. Soon they’ll have solid identification and security protocols. Natural language processing (NLP) continues to improve. Ambient, always-on, voice assistants like Alexa will be everywhere soon. New platforms are coming on strong and to be truly omnipresent, you need to be there too. Don’t ask people to come into a branch to open a bank account. There are nearly 3 billion smartphones in the world and people are spending more and more time staring at them.
Right now this means, at least for consumer apps, that you are truly smartphone first. They will no longer come to you, you must go to, or better yet, always be with them. You need to be with your customers all the time. Just like God is at every Academy Award speech, alongside every baseball player digging into the batter’s box, and with each gambler on his last roll, your startup needs to be omnipresent as well. Oh, to be everywhere at once! There’d be no more FOMO.